Last Updated: September 15, 2024
At Linux Game Download, we strive to deliver your digital products efficiently and securely. As an online store for Linux-compatible game activation codes, all deliveries are conducted electronically via email. Below is our Delivery Policy outlining the process, timing, and conditions of digital code delivery.
1. Delivery Method
All game activation codes purchased on Linux Game Download are delivered electronically via the email address provided during checkout. No physical products will be shipped.
2. Delivery Time
Once your payment has been successfully processed, your digital game code will typically be delivered to your email within minutes. However, delivery may take up to 24 hours in some cases, depending on order volume or verification requirements. Please check your inbox and spam/junk folder for the delivery email.
3. Delivery Confirmation
After the purchase is complete, you will receive a confirmation email that includes:
- The digital game activation code(s)
- Instructions on how to redeem the code(s) on the relevant platform
4. Failed Delivery
If you have not received your activation code within 24 hours of your purchase, please take the following steps:
- Check your spam or junk folder to ensure the email was not filtered out.
- Verify that you provided the correct email address during checkout.
- Contact our support team at sa***@***************ad.com with your order number and details of the purchase.
We will investigate the issue and resend the code if necessary. Please allow up to 48 hours for the investigation.
5. Incorrect Email Address
If you accidentally provided an incorrect email address during checkout, please contact us immediately at sa***@***************ad.com. We will make efforts to resend the code to the correct address after verification, but we are not responsible for lost codes due to incorrect information provided by the customer.
6. Redemption of Digital Codes
It is the customer’s responsibility to ensure that the digital code is redeemed on the correct platform and for a compatible game. Instructions for redeeming the digital code will be provided in the delivery email. If you experience issues redeeming the code, please contact us for assistance.
7. Refund and Replacement
In the event that the code you receive is invalid or non-functional, please contact us within 7 days of purchase. We will verify the issue and provide a replacement code or a refund if the problem cannot be resolved. For more details, refer to our Refund Policy.
8. International Orders
As all products are delivered digitally, there are no restrictions on international orders. However, customers should ensure that the game activation code they purchase is compatible with the platform or region they intend to use.
9. Contact Information
If you have any questions or concerns about our Delivery Policy, or if you encounter any issues with your digital delivery, please contact us:
Truetech LLC
Email: sa***@***************ad.com
Address: Truetech LLC, 447 Broadway, 2nd Floor Suite #1119, New York, New York, 10013, USA
By purchasing from Linux Game Download, you agree to the terms outlined in this Delivery Policy.