Last Updated: September 15, 2024

At Linux Game Download, we take pride in delivering high-quality digital game activation codes for Linux users. Due to the nature of digital products, all sales are final, and refunds are not typically offered. However, we strive to ensure customer satisfaction and offer a refund under the following conditions:

1. Eligibility for Refund

You may be eligible for a refund in the following circumstances:

a. Non-Delivery of Digital Code

If you do not receive your purchased digital activation code within the specified delivery time (usually within minutes), and after verifying that there were no errors in the information provided (such as an incorrect email address), we will issue a refund or resend the code.

b. Invalid or Non-Working Code

If the digital activation code you receive is invalid or does not work, and after our investigation, the issue is confirmed on our end, we will either provide you with a replacement code or issue a refund. You must contact us within 7 days of purchase for this claim to be valid.

2. Conditions for Refund

  • Refunds are only applicable for products purchased directly from Linux Game Download.
  • Refund requests must be submitted via email to sa***@***************ad.com within 7 days of the purchase date.
  • You will be required to provide proof of purchase and detailed information regarding the issue (such as screenshots or error messages).
  • Refunds will not be issued for buyer’s remorse, accidental purchases, or any errors made on the customer’s end.

3. Non-Refundable Cases

  • Activated Codes: Once a digital code has been redeemed or activated, it is non-refundable.
  • Compatibility Issues: It is the customer’s responsibility to ensure that the game is compatible with their system before making a purchase. Refunds will not be issued for incompatibility with hardware or operating systems.
  • Fraudulent Activity: Any fraudulent or abusive activity related to the purchase may result in the suspension of your account and denial of refund requests.

4. How to Request a Refund

To request a refund, please contact our support team at sa***@***************ad.com with the following details:

  • Full Name
  • Order Number
  • Date of Purchase
  • Detailed description of the issue
  • Any supporting evidence (such as screenshots or error messages)

Our team will review your request within 3-5 business days and provide a response. If a refund is approved, it will be processed using the same payment method used during the original purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

5. Contact Information

If you have any questions or concerns regarding this refund policy, please contact us:

Truetech LLC
Email: sa***@***************ad.com
Address: Truetech LLC, 447 Broadway, 2nd Floor Suite #1119, New York, New York, 10013, USA

By purchasing from Linux Game Download, you agree to this Refund Policy.